Where do you operate from?+
Our property managers operate from Torquay and are supported by local cleaners and maintenance providers with experience across Surf Coast townships including Jan Juc, Bellbrae and Breamlea. Being Torquay-based means fast response times when issues arise at properties anywhere along the coast, genuine knowledge of the Surf Coast short-stay market and its seasonal demand patterns, and local relationships with the tradespeople needed to keep properties in guest-ready condition year-round. CP Property manages over 70 properties across Victoria and holds Airbnb Superhost status with a near 5-star average across 2,670+ reviews — credentials that reflect the operational standard we bring to every Surf Coast property we manage.
Which Surf Coast suburbs do you service?+
CP Property services short-stay properties across the Surf Coast Shire, with current coverage including Bellbrae, Jan Juc and Breamlea, as well as properties in and around Torquay. Our Torquay headquarters puts us close to the full length of the Surf Coast corridor, and our cleaning and maintenance provider networks extend across the key short-stay townships in the area. If you own a short-term rental property on the Surf Coast and are not sure if your suburb is covered, get in contact — our service area is growing as our Surf Coast portfolio expands. With a near 5-star Superhost rating across 2,670+ reviews and operations that have been running on the Surf Coast for several years, CP Property brings genuine local expertise to every property we take on in this region.
How long does it take to get set up?+
CP Property can typically get a Surf Coast property live on booking platforms within about two weeks of the home being in guest-ready condition. Operating from our Torquay base, we are close enough to move quickly across the Surf Coast Shire — photography, listing creation, pricing setup and a pre-launch property walkthrough are all co-ordinated locally. We calibrate pricing to the Surf Coast's seasonal demand patterns from the outset, which means your property is positioned to capture summer peaks, school holiday demand and long weekend occupancy as soon as it goes live. You will also have full access to our owner reporting portal from day one. If furnishings or property amenities need to be updated before launch to meet our Minimum Property Requirements, we will advise you on this. Get in touch and we can confirm a specific timeline.
What happens if there is damage or an incident at my property?+
CP Property handles all damage and property incidents for Surf Coast owners from beginning to end, so you are never left managing a claim or organising a repair yourself. When an issue is found — normally during our post-checkout cleaning review — our Torquay-based team documents it thoroughly with before-and-after photos and submits reimbursement claims through the relevant platform: Airbnb AirCover or direct booking deposit holds. Operating close to your property along the Surf Coast means we can assess situations quickly and co-ordinate with local tradespeople to complete repairs with minimal disruption to upcoming bookings. Our property management software maintains a detailed, timestamped record of every property's condition that supports the claims process and protects your interests. Regular cleaning quality checks and guest screening also reduce incident frequency across our Surf Coast portfolio.
How do you get the most out of my property?+
CP Property gets the most out of Surf Coast short-term rental properties through smart pricing, strong listing presentation and genuinely local management that keeps properties performing across every season. Surf Coast demand is highly seasonal, and our pricing strategy is designed to capture summer peaks and long weekend premium rates while maintaining solid occupancy through shoulder periods. We list properties across Airbnb, Stayz and Booking.com and accept direct bookings, reducing the platform fees that cut into your net income. Our near 5-star Superhost rating across 2,670+ reviews transfers credibility to your listing — guests searching the Surf Coast see our management record and book with greater confidence. We actively update listing content and photography and optimise minimum stay settings around peak periods to maximise revenue per booking. Regular owner reports give you full transparency on performance at all times.
What happens with the cleaning fee?+
CP Property retains 100% of the cleaning fee charged to guests at Surf Coast properties. The fee covers professional cleaning after every guest stay, linen and towel laundering, restocking of CP Property provided consumables before every new arrival. Surf Coast properties — particularly those in Torquay, Jan Juc and Bellbrae — can experience significant guest traffic during peak periods, and maintaining a consistently high presentation standard across every turn-around requires professional cleaning operations that are reliable and thorough. The cleaning fee is set to reflect the genuine cost of delivering this service at the standard required. Our near 5-star Superhost rating across 2,670+ reviews is partly a product of this consistent presentation standard. Your management fee is charged on booking revenue only, entirely separate from the cleaning fee.
